Participating Frequently

This update is a mess

Forum|Forum|2 years ago
April 22, 2024
4 replies
526 views

I am so pissed right now! I cannot access any of my previous content. I cannot access the app period. It freezes on the frame announcing all the updates. Yes, I uninstalled the app and reinstalled it several times and it keeps doing the same thing.

Android

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A

Abhi.G @ ADBE

Adobe Employee

Hi @N36909319ww45

Thanks for sharing this screenshot; this helps. It appears that you are using a larger font size, presumably for better readability.

This is causing the button to dismiss this message to be hidden out of view.

If you temporarily reduce the font size, are you able to dimiss the message, and get past it? You can then restore the font size and check if the rest of the app handles it correctly.

Abhi G

N

N36909319ww45Author

Participating Frequently

Hi @Jessi36903268llxa

Sorry to hear you are running into this issue. Could you please include a screenshot of the errro?

Abhi G

By @Abhi.G @ ADBE

N

N36909319ww45Author

Participating Frequently

I can't even open the app on my phone...it gets stuck on this...see attachment

Lisa from Adobe

Participant

Hello,

Sorry to hear about your frustrations! What Android device are you on?

N

N36909319ww45Author

Participating Frequently

I can't even get into the new version. It freezes on the frame announcing the updates. I cannot access my previous content...I can't even access the app. I am extremely irritated!

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