Participant

Title: “Animate Characters ‘Oops’ Error After Audio Upload”

Forum|Forum|3 months ago
October 23, 2025
1 reply
83 views

Hi Adobe Team,

I’m getting a recurring “Oops! Something went wrong while creating your animation” error in Animate Characters. When I upload an audio file (via the “Upload from browser” option), it reaches 100%, the animation processes in the background, but then this error appears. I can’t play or download the video — only refresh, which resets everything.

I’ve tried different browsers (Chrome, Edge, Firefox), cleared cache, used Incognito, multiple accounts, smaller .mp3/.wav files, and even different networks — same result every time. Only one video worked before this issue started.

Please check if this is a known bug with the audio upload feature or guide me on how to fix it.

Thanks,
Raja Abdul Saboor Shujahat

Video

M

mahmoud_5524

Community Manager

Hi @raja_7717,

Thanks for reporting this. Could you share a short screen recording of the error, your browser and version, and OS? We’ve escalated your case to our engineering team to investigate further.

^MM

R

raja_7717Author

Participant

Hir sir,

Am using the latest version of Chrome. Moreover, I also tried it in Firefox
but still the same issue occurs . Everything is good on my side. There Is a
system on Adobe express. Kindly solve this issue as soon as possible so I
can use it. Thank you.

Please find the attached file.

Regards,
Raja

Amitej S

Community Manager

Hi @raja_7717, thank you for the additional information! It appears that the file you attached didn't transfer successfully. We'd like to know the format of the audio you uploaded. Does uploading any other audio file get through for you? If you record an audio, does that work?

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