Skip to main content
January 11, 2026

Total waste of hours of work and money!!!!

  • January 11, 2026
  • 1 reply
  • 64 views

All I ever get when trying to download is a message saying. We're working on your file try again later. Eventually I have to close the app and lose hours of work. You actually charge money for this !!!!!

1 reply

Tarun Saini
Community Manager
Community Manager
January 12, 2026

Hi @brian_4744,

 

Welcome to the community! Sorry to hear about this. Did you check under the "Recent files" if you find your work there?

 

This may have occurred because one of the assets in your project was not fully uploaded or failed to upload. You’ll usually see a red warning symbol or orange indicator on that item. If you spot it, try removing the asset and adding it back again (either delete and re‑add it or replace it with the original source file).

 

Let us know if that helps.

 

Regards,

Tarun