Translate Functionality is not working

Hey there I encountered the same problem as you and here's the fix I found:

1. Print PDF to microsft PDF (this flattens the pdf, removing all design attributes attached to the pdf)
2. Open the flattened PDF and perform an OCR. (This recognizes the text)
3. Upload the OCRed PDF to adobe express, it should now display the pages to translate. (It didn't display it before because it didn't recongnize the text)

Hi @wise_light6857 ,

Have you tried the following steps as mentioned previously under the main post : 

 You'd need to first click outside the canvas (the gray area). Then, you'll get an option with 'Edit page' & 'Resize' above the canvas.

Select 'Edit Page' and then 'Translate' from the left side panel. 

Please note: . To use the Translate button, you’ll first need to extract or convert the image into editable text. Once the text appears in a text box (instead of an image), you’ll be able to translate it normally.

Let us know if you're still unable to find the translate option. 

Thank you for sharing the issue with the engineering team. I'm still not able to resolve it.

It's happing with different documents, so I tried multiple. I'm uploading pdf files from Acrobat. So I'm trying to use the Acrobat translate function which automatically sends it to Adobe Express.

Thank you. Waiting for your feedback, but probably need to switch to another package then. Thank you for your help!

Short update: Incognito mode is also not working

Hi Tarun,

thank you for picking up this issue.

- The source language is "German" the target "English"

- I tried Safari and Chrome

Going to try incognito mode and restart soon. Meanwhile below the screenshot.

I can repruduce it all the time.

Cheers!

Hi @wise_light6857,

Thanks for reporting the issue with the Translate functionality in Adobe Express. To help us troubleshoot this faster, could you please confirm which language you're trying to translate into English? Could you please share a screenshot of the error message?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Please check this article for more information- https://helpx.adobe.com/express/web/add-effects-to-your-designs/add-text/translate.html 

Let us know if that helps.

Regards,

Tarun