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Northwest29778056nk7l
Known Participant
July 12, 2026

Unable Download Old / Non Converted Express Webpages to resolve Storage issues

  • July 12, 2026
  • 12 replies
  • 132 views

I’m unable to Download Old / Unconverted webpages. I get the error converting issue on most of the files.

This means that I cant clear out the old files (approx 2GB each) to free up space for new files. 

** Please can the team add some temporary storage to my profile until this bug is resolved**

error when trying to open the files
not being able to able to archive / download causes this error 

 

If the team cannot resolve the Download issue, can you please fix the print style sheet so that the webpages can just be printed (properly, with all the text and images) from the Browser. 

    12 replies

    Northwest29778056nk7lAuthor
    Known Participant
    July 28, 2026

    Results after Adobe Fix 

    Template Webpage file size before fix: 1.24GB 

    Before Fix

     

    Template Webpage file size after fix:40kb

    After Fix

     

    IT would seem that I did not need the 2TB storage upgrade as that is likely just full of whatever filler is left in those files.

    Northwest29778056nk7lAuthor
    Known Participant
    July 25, 2026

    your product is unusable, I cant unpublish or delete files in the “Original” Folder, you wont even let me try and clean up my own storage 

     

     

    Something is seriously broken Adobe.

    Northwest29778056nk7lAuthor
    Known Participant
    July 25, 2026

    I have had to delete another 2.15GB to add another 100mb of photos. Something is definitely wrong 

     

     

    Northwest29778056nk7lAuthor
    Known Participant
    July 24, 2026

    this still isnt working even after deleting other files that i couldnt download. Adobe Please resolve this issue, your product doesnt work!

     

     

    Northwest29778056nk7lAuthor
    Known Participant
    July 24, 2026

    I have been forced to delete 3.5GB of webpages to try and save my work and there is no way I have added 3.5GB of extra images yet I have hit a storage limit issue in the same session.

    There is definitely something wrong with the storage calculation, I cant keep having to delete files to continue to use this product. I raised this bug two weeks ago with no resolution.

     

     

    Northwest29778056nk7lAuthor
    Known Participant
    July 24, 2026

    so far I have deleted 5.5gb of files and it is still showing as full 

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 13, 2026

    Hi ​@Northwest29778056nk7l,

     

    Thanks for reaching out! I've shared this with the team for further investigation. I'll keep you updated here if we need any additional information from you or have any updates to share.

     

    Meanwhile, can you please send me a direct message with a HAR file. To do so, generate the HAR file, upload it to a cloud storage service, and share the link with me. This information will help our product team investigate the issue further and identify the root cause.

     

    You can check this link to know more about how to generate the HAR file- https://helpx.adobe.com/captivate-prime/kb/generate-HAR-file.html

     

     

    Regards,

    Tarun

      Northwest29778056nk7lAuthor
      Known Participant
      July 15, 2026

      I also noticed that everytime I try and open an old file for conversion and it fails, it takes up Cloud storage space that I cant clear up. Is there anyway you can check how much space these temporary conversion files are taking up ?

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      July 15, 2026

      ​@Northwest29778056nk7l, Failed conversions can sometimes leave behind temporary or incomplete files that may still count toward your cloud storage, even if they aren't immediately visible.

      As a first step, could you check your storage usage in your Adobe account and review your files, including the Deleted folder in Creative Cloud Files? If there are any failed or unwanted projects, deleting them and emptying the trash can help free up storage.

      You may also want to check Adobe Express > Your Stuff and sort your projects by date to see if any failed conversion files were created around the time you experienced the issue.

      If your storage usage still seems higher than expected after cleaning up, please contact Adobe Support. They can help verify whether any orphaned or temporary files are still occupying storage on the backend.

      Here are some resources that can help you: 

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