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Matthew2386076637w2
Participant
August 17, 2023

unable to convert file

  • August 17, 2023
  • 1 reply
  • 118 views
I was 99% finished with a wedding album before the entire website changed, and now I can't edit or convert the album to finish it.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 30, 2023

Hi @Matthew2386076637w2,

 

We're sorry for your experience with the new Express version. Are you still experiencing the issue? Could you please let us know what is the error message you're seeing? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

For more information on File conversion FAQ, check this article:- https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

 

Let us know if that helps.

 

Regards,

Tarun

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