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melissa_6868
Participating Frequently
August 20, 2025

Unable to copy & paste text from Comments section

  • August 20, 2025
  • 8 replies
  • 255 views

Unable to copy text from Express Comments section into my Express document > I WAS able to do this a few weeks ago. I just spoke to my boss, and she can't do it either. Wondering if more folks are experiencing this problem? I can copy and paste from Photoshop and Illustrator into Express, but NOT from the Express Comments section. Let me know if there's a fix! Thank you!!

 

8 replies

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melissa_6868Author
Participating Frequently
October 7, 2025

Working correctly this morning, thank you!!!

    M
    Me_We
    Participant
    October 7, 2025

    Thanx! Bug is fixed 💪

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 7, 2025

    Hi @melissa_6868 @Me_We,

     

    Our product team has resolved this issue. Could you please check again and let us know if you're still experiencing this issue?

     

    Regards,

    Tarun

    M
    melissa_6868Author
    Participating Frequently
    October 7, 2025

    Thank you all for fixing this so quickly. It is very much appreciated!

    --
    [image: Company logo]
    *Melissa Wright*
    Senior Graphic Designer
    {Mod Note- Personal information has been removed by the Moderator}

    M
    melissa_6868Author
    Participating Frequently
    October 2, 2025

    P.S. Incognito mode did nothing to fix this either. 😞

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    October 2, 2025

    Hi @melissa_6868, We've raised this with the team and will get back to you once we have updates to share. 

    M
    melissa_6868Author
    Participating Frequently
    October 2, 2025

    Hi, So I had this EXACT problem in late August, and now, today I'm having this issue AGAIN. EXCEPT, this time, clearing my cache is doing absolutely nothing. I tried incognito...nothing. and I tried switching browsers. (From Safari to Chrome). Can you guys please help me (and the person below - Meike)??? This is VERY inconvenient and time-wasting.

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    Me_We
    Participant
    October 2, 2025

    Hello,

    same problem over here - working with firefox and cleared the browser's cache and cookies, did restart the browser, but it still doesn't work.

    BR

    Meike

    M
    melissa_6868Author
    Participating Frequently
    August 20, 2025

    Thank you so much! I cleared my browser cache (Safari) and that did it!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 20, 2025

    Hi @melissa_6868,

     

    Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    Let us know if that helps.

     

    Regards,

    Tarun

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