Skip to main content
Participant
Aug 16, 2023 5:08 PM UTC
Open for Voting

Unable to create Brand and upload files in Express

When attempting to build a Brand in Express, logo upload stalls and then the page refreshes. The Brand I created is gone and I have to start from scratch again. This has occurred on both Chrome and Edge browsers.
This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Participant
Aug 30, 2023 7:52 PM UTC

Tengo el mismo problema. No puedo crear Marcas, cargar mis Librerías, ni subir archivos

Translate
Participating Frequently
Aug 23, 2023 9:39 PM UTC

Hi Tarun,

Yes, I've tried multiple browsers and cleared my caches in each browser. Yes, the problem still persists. I'm unable to upload assets after creating a new brand. The page freezes and then I receive a message stating "A problem occurred. Your library has been refreshed". After this happens, the brand I've created then disappears.

You should probably start looking for a new job - if Adobe cares this little about their customers, I don't want to imagine how much they care about their employees. Good luck.

Translate
Tarun Saini
Community Manager
Community Manager
Aug 23, 2023 9:33 PM UTC

Hi @default31709976z8ir5i,

 

We're sorry for your experience with the new Express version. Are you still experiencing the issue? If yes, 

have you tried on incognito mode to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

Please check this link for more info, and let us know if that helps:- https://support.google.com/accounts/answer/32050

 

Regards,

Tarun

 

Translate