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Participant
August 16, 2023

Unable to create Brand and upload files in Express

  • August 16, 2023
  • 3 replies
  • 494 views
When attempting to build a Brand in Express, logo upload stalls and then the page refreshes. The Brand I created is gone and I have to start from scratch again. This has occurred on both Chrome and Edge browsers.
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3 replies

Participant
August 30, 2023

Tengo el mismo problema. No puedo crear Marcas, cargar mis Librerías, ni subir archivos

Participating Frequently
August 23, 2023

Hi Tarun,

Yes, I've tried multiple browsers and cleared my caches in each browser. Yes, the problem still persists. I'm unable to upload assets after creating a new brand. The page freezes and then I receive a message stating "A problem occurred. Your library has been refreshed". After this happens, the brand I've created then disappears.

You should probably start looking for a new job - if Adobe cares this little about their customers, I don't want to imagine how much they care about their employees. Good luck.

Tarun Saini
Community Manager
Community Manager
August 23, 2023

Hi @default31709976z8ir5i,

 

We're sorry for your experience with the new Express version. Are you still experiencing the issue? If yes, 

have you tried on incognito mode to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

Please check this link for more info, and let us know if that helps:- https://support.google.com/accounts/answer/32050

 

Regards,

Tarun