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default34549540ejnrw0
Participant
January 2, 2024

Unable to crop image

  • January 2, 2024
  • 3 replies
  • 332 views
I'm trying to crop an image, and although it shows an interface with a crop box, there doesn't seem to be a way to perform the action. I've tried hitting enter, clicking various aspects of the box, double clicking, right clicking, viewing different options but can't seem to find out how to make it work. Therefore, please improve the UI. Note: I'm a web developer and regularly use other image editing tools so generally and have done for around 20 years so generally regard myself as being fairly tech savvy, but I can't for the life of me figure this one out.

3 replies

halb32464744
halb32464744
Participant
August 2, 2024

Can you show me a screenshot of what the action button to crop looks like?

halb32464744
halb32464744
Participant
July 31, 2024

It's the same issue as mentioned above. On Adobe Express premium: I'm trying to crop an image, and although it shows an interface with a crop box, there doesn't seem to be a way to perform the action. I've tried hitting enter, clicking various aspects of the box, double clicking, right clicking, viewing different options but can't seem to find out how to make it work. 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
August 1, 2024

Hi 

@halb32464744

,

 

Thanks for your response. If I understood your issue correctly, you cannot use the crop feature in Adobe Express. If so, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? You may try clearing the browser's cache and cookies and let us know if that helps.

 

Regards,

Tarun

halb32464744
halb32464744
Participant
July 16, 2024

I have this same issue. What is the action to be taken to actually perform the crop?

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
July 31, 2024

Hi 

@halb32464744

,

 

We're sorry to hear about this. Would you mind elaborating on the issue more to help you further? If possible, can you please share the screen recording of the issue?

 

We're here to help, just need some info.

 

Regards,

Tarun

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