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Participant
Oct 31, 2023 5:37 PM UTC
Open for Voting

Unable to Download

When creating videos longer than a few minutes, it often will not let me download or share. Instead, it prompts me with a message stating: "We're working on your file. You'll be able to download it soon." This lasts for a long enough time that I am not able to move forward without refreshing the page. It does not properly sync and progress is lost when I return to the content. 😞
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1 reply

Alexandre Becquet
Community Expert
Community Expert
Oct 31, 2023 6:07 PM UTC

Hello, can give us the size of the file? How long is the video?

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