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Participant
Dec 14, 2023 11:24 AM UTC
Open for Voting

unable to download

Every time I try to download, an error message appears. I've checked online and cleared the history, cookies and cache, but still having issues. I have a paid subscription so should be able to download.
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1 reply

Imaginerie
Community Expert
Community Expert
Dec 14, 2023 1:50 PM UTC

 

Some users are experiencing it and some don't... just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

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