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Participant
January 23, 2024

Unable to Download File

  • January 23, 2024
  • 1 reply
  • 121 views
Unable to download a file. It gets to 90% completion and stops. This is regardless of which type of file I attempt to download

1 reply

Lyn_D
Inspiring
March 18, 2024

Hi @default34987401nhb4ys,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!

It may help to check if you have cleared your browser cache/cookies yet. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please retest this and let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn