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default31940553gc851x
Participant
August 29, 2023

unable to download file

  • August 29, 2023
  • 1 reply
  • 141 views
I am trying to download the edited video clip I created, but even after several hours, after clicking the "download" button, it still says "preparing for download, please wait"

1 reply

M
Adobe Employee
margemallowT
Adobe Employee
August 29, 2023

Hi @default31940553gc851x , would you mind sharing the URL of your project so that we can check the error logs on our side? How long was your project?

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