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Winnie_M
Inspiring
September 22, 2023

Hi @default324615810rjb3u,

 

Thank you for reaching us. We're sorry to hear about this.

 

Are you getting any error messages while downloading? Have you tried using another browser to check if that helps? You may also try to clear the cache and cookies from your browser. If the issues persist, please send a screenshot or a screen record so we can see what you're experiencing.

Let us know how it goes.

 

Thanks,

Winnie

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