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Participant
Okt. 19, 2023 1:55 AM UTC
Open for Voting

Unable to download or save file

Project is stuck on "we are working on your file, you'll be able to donlaod it soon" indefinitely
Dieses Thema wurde für Antworten geschlossen.

1 Antwort

Tarun Saini
Community Manager
Community Manager
Nov. 30, 2023 8:09 PM UTC

Hi there,

 

We're sorry to hear about this. Could you please let us know since when you have been seeing this issue? Is it only happening with one project or with all the projects? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know how it goes.

 

Regards,

Tarun  

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