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nicolaus_3180
Participant
January 25, 2025
Open for Voting

unable to download project: Download button missing

hello, 

i cannot download my project.

in my adobe express only have share button,  there is no download button

im on adobe express web version dekstop

 

please fix this bug

Thank you

    14 replies

    nicolaus_3180Author
    Participant
    February 1, 2025

    @Amitej S 

    Thank you, its Working Fine Now 

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      mayraccastro
      Participant
      January 28, 2025

      it is fine now. thanks

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        linda_5376
        Participant
        January 28, 2025

        Hello, its is working fine for now.

        Thank you.

        Translate
          ted_5243
          Participant
          January 26, 2025

          I'm using a Windows PC

          I've tried emptying chache, signing out/in, restarting

           

          Everything seems to have changed recently:

           

          • No download to computer option
          • The share button only gives options to share to cloud sources and does not give options for jpg, pdf, etc.
          • The home page that lists "More ways to start" will not load anything.

           

           

          Translate
          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          January 27, 2025

          Hi 

          @ted_5243

          ,

          Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

           

          Also, check here for more information on how to use incognito mode- https://adobe.ly/4a2UzZV 

           

          If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

           

          Let us know how it goes.

           

          Regards,

          Tarun

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          raghav_shakya4899
          Participant
          January 25, 2025

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            linda_5376
            Participant
            January 25, 2025

            Same problem here. Can't find the download function for a week now. I have a premium subscription.

            Translate
              SOURAV_HALDER6645
              Participant
              January 25, 2025

              cannot find download in local systemwork which i make in Adobee Express, can any one help?

              Translate
                Tarun Saini
                Community Manager
                Tarun SainiCommunity Manager
                Community Manager
                January 27, 2025

                Hi 

                @SOURAV_HALDER6645

                ,

                Thanks for reaching out! Are you unable to find the file you downloaded? If not, please elaborate more on the issue so we can assist you further. Also, could you please let us know which platform you are using? Is it mobile or desktop?

                 

                We're here to help, just need some info.

                 

                Regards,

                Tarun

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                N8.
                Community Expert
                N8.Community Expert
                January 25, 2025

                Hey @nicolaus_3180 

                You may consider these options:
                1) Turn your computer off and on. 
                2) Clear your cache


                Cheers

                O. Nate

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                Amitej S
                Community Manager
                Amitej SCommunity Manager
                Community Manager
                January 27, 2025

                Hey @nicolaus_3180, is it working fine for you now? Let us know if you're still having issues with downloading projects. 

                 

                Thanks!

                Amitej

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