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Participant
October 5, 2024

Unable to download the. Video file in adobe express

  • October 5, 2024
  • 1 reply
  • 211 views
  • Everytime i try and download a video i have edited, I just get a message saying that 'we're working on your file. You'll be able to download it soon.' 

1 reply

Tarun Saini
Community Manager
Community Manager
October 9, 2024

Hi 

@Seetharam.sr

,

 

Thanks for reaching out. Could you please provide some additional information:

  1. How large is the video file you are trying to download?
  2. Have you tried downloading the video on a different device or network?

Here are a few steps you can try:

  1. Check Internet Connection: Ensure you have a stable internet connection. Sometimes, a slow or unstable connection can cause delays in processing and downloading files.
  2. Clear Cache: If you’re using a web-based application, try clearing your browser cache. 
  3. Restart Application: Close the application completely and restart it. This can sometimes resolve temporary glitches.

 

Let us know how it goes.

 

Regards,

Tarun