unable to download video

@default36134621rkda74, thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it on the web or the prior and the beta version of the mobile app.

If you are trying from the browser, It may help you log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.

Trying from a Mobile?

If you've not tried, log out of your account, clear the app cache, or restart the app or mobile.

Please retest this and let us know if you still require assistance. If so, please include your walk-through video to see what's happening. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn