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Daisy24225657ui5u
Participant
August 28, 2025

Unable to download video/ Autosave not working

  • August 28, 2025
  • 4 replies
  • 192 views

I've been trying to edit a project by splitting and rearranging the voiceover audio, but all of a sudden it stopped working and is not letting me make any audio edits at all. Then I try to download the video project, but I get the pop-up that says it's still autosaving (it has been for the past day, so I know something is wrong). I edited at first on the browser version, then cleared the cache and cookies, restarted it, and made a copy of the project, but the same pop-ups still show, I still can't edit properly, and I'm unable to download the video project. 

 

  • Browser on mac: Chrome

  • OS: macOS

4 replies

M
Community Manager
mahmoud_5524Community Manager
Community Manager
September 10, 2025

Hi @Daisy24225657ui5u ,

 

I've just sent you a DM,  please check. 

 

Thanks

 

MM

D
Daisy24225657ui5uAuthor
Participant
September 10, 2025

Hi wondering when this issue will be resolved? I need to download the video I made for a work project. It seems that my adobe express account won't let me in at all. 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
September 10, 2025

Hi @Daisy24225657ui5u,

 

We’re very sorry for the trouble you’re experiencing. I’m following up with our engineering team regarding the issue, and it’s still under investigation. We’ll get back to you as soon as there’s an update.

Thank you for your patience and understanding.


^MM

D
Daisy24225657ui5uAuthor
Participant
August 29, 2025

It happens with each new project I try to edit and download, and no, I don't use any extensions while editing on Adobe Express (web or app version). 

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 29, 2025

Hi @Daisy24225657ui5u,

 

Thank you for sharing this information. Our team is actively working on a fix, and we will update you as soon as a solution becomes available.

Thank you again for your patience while we work on resolving this.


^MM

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 28, 2025

Hi @Daisy24225657ui5u,

 

We’re sorry for the inconvenience. Thank you for your patience. We’ve shared your case with our engineering team for investigation.

To help us further troubleshoot, could you confirm:

  • Does this happen with all projects or just this one?

  • Are you using any extensions or browser plugins that might affect autosave?

We’ll update you as soon as we have more information.


^MM

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