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Participant
July 10, 2025

Unable to edit locked assets in artwork after making it a template and sharing with team members

  • July 10, 2025
  • 1 reply
  • 4527 views

I need to be given full editing access to the templates I have created and shared to an Express brand. Right now, I only have the same editing access as those I shared the templates with — any elements that I locked are now unaccessible to me. 

Thanks so much!

1 reply

Tarun Saini
Community Manager
Community Manager
July 11, 2025

Hi @gretaj23140523,

 

Welcome to the community! We're sorry to hear about this. Have you tried duplicating the template to check if that helps? Also, can you share the template with me via private message with edit access to investigate further?

 

Regards,

Tarun

Participant
July 14, 2025

Hello Tarun!
Thanks so much for the reply. I've shared links to one of the templates
I've created and shared with my Education department to publicize events at
their respective nature centers. As I mentioned in my previous message,
once I save my Express artwork as a template with locked elements and share
these files with my coworkers, I lose the ability to make any changes to
those locked elements. See the message that pops up below:
[image: Screenshot 2025-07-10 at 12.43.50 PM.png]
I attempted to duplicate the template like you suggested, but ran into the
same issue. When I try to approach the problem by editing the locked assets
within the Creative Cloud library and relinking these locked elements in
the template, nothing happens. I hate to lose all of the progress I've made
— is there any way to help your software recognize me as the template
author and allow me to make necessary changes to locked elements? It
would help me to maintain my file organization if the solution did not
involve duplication.

*Sample template link* (note, this same issue occurs in all templates I've
created):
https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:d34212cf-9b10-408e-b4be-7a25c10a4a20?invite=true&accept=true&promoid=Z2G1FQKR&mv=other
This file is the duplicated template. The locked asset is the QR code on
the third page.

*Original template link:*
https://new.express.adobe.com/user-template/urn:aaid:sc:VA6C2:96c97e61-eec4-4d50-a514-32afe0738c23/df70de00-238c-4878-9916-140d90efb898?isBrand=true

Thank you so, so much for your time and effort in helping me with this
matter!
Greta

--
Greta James
Art Director
[image: agfc.com] <>

{Mod Note- Personal information has been removed by the Moderator}


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Tarun Saini
Community Manager
Community Manager
July 14, 2025

Thanks for sharing the detailed information @gretaj23140523,

 

I've escalated the case to our product team. Once I hear anything from them, I'll keep you posted.

 

Regards,

Tarun