Skip to main content
B
Bhavana357685535vxa
Participant
June 18, 2025

Unable to Generate Despite Having Credits

  • June 18, 2025
  • 3 replies
  • 189 views

I am a premium member with 4000 credits. Since yesterday I am unable to generate anymore as it says that I have breached the limit which isn't possible. Pls explain or help.

3 replies

B
Bhavana357685535vxaAuthor
Participant
June 20, 2025

 

 

B
Bhavana357685535vxaAuthor
Participant
June 19, 2025

 I am already a premium member and am using a correct email to log in. 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 19, 2025

Thanks for your response 

@Bhavana357685535vxa

,

Could you please share your Adobe ID with me via private message? 

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 18, 2025

Hi 

@Bhavana357685535vxa

,

Welcome to the community! We're sorry to hear about this. Could you please confirm if you're referring to the Generate with AI feature in Adobe Express? Is it possible for you to share a screen recording of the issue? Please ensure you're using your correct Adobe ID when you sign in and using the correct profile.

 

Please check this article for more info- https://adobe.ly/45uWJkO 

 

Regards,

Tarun

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices