Participant

Unable to import images or projects not loading iOS 18.4 beta

Forum|Forum|11 months ago
March 1, 2025
22 replies
9479 views

Using the mobile app - it seems none of my projects are opening and am just greeted with the document loading symbol, this goes for even new projects being created, it'll show them, but won't actually open them for editing.

Anyone else experiencing the same problem currently?

Show previous replies

G

garry_7364

Participant

Mine*

G

garry_7364

Participant

Men has just started to work again

R

Ross339689730mxkAuthor

Participant

Seems to have been fixed on my end now, double check guys!

S

Sajjadpictures

Participant

Adobe express is not allowing me to create a new project and also it is not allowing me to open any of my previous projects either. The same problem is on my iPhone 15 pro max and iPad mini A17pro all software is updated. Both have been restored and restated yet the problem still continues. Not sure if this problem across the UK?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

Amitej S

Community Manager

Hi @Sajjadpictures, Can you please confirm if the issue has been fixed for you? Some community users have reported that the app now works fine for them. Thanks!

D

Dawn36883963x2ha

Participant

Just hopped on here to see what's going on as I, too, am having the same issue.

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garry_7364

Participant

I'm having the same

problem too

A

Astonishing_Cheese

Participant

I used Adobe Express to post fast and effectively for my business but it not loading templates I've used 100 of times before, even i open a new file and start fresh it's not loading? I've tried closing snd starting again, and deleting and reinstalling but nothing..

M

Maria_MST

Participant

Thank you

I am struggling on my iphone today. I migrated 24 hours ago and saw my files, edited 2 files. However today I cannot open any file or template. I see them but when I try to open, edit and/or customize it just appears to be loading for 5 -10 mins and nothing happens.

I have uninstalled, reinstalled, logged out, restarted the app several times.

I can however edit and open all my files on desktop web browser.

I checked for settings but saw nothing

Please assist if anyone has any idea how to resolve this