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Participant
October 30, 2023

Unable to Load My Stuff

  • October 30, 2023
  • 2 replies
  • 127 views
I realized while working in Video this morning it was being strange as I kept getting error messages to reload or try again. All the elements did load and I finished the project. I was able to preview it several times as well. It took more 2 or 3 times to Publish the link, and it seemed to be taking a very long time to load. I went back into the project and added music and one last scene. I tried to update the link, but it got an error. I tried to download, but then the error said Unable to locate file. My Stuff now looks like this, and I am unable to access any of the grey projects. I hope there is just a funky glitch going on and my projects are there - especially the newest one!
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2 replies

Participant
January 2, 2024

This was an issue weeks ago! And of course, I always try the simple fixes of clearing cache and restarting/relogging in, etc.
It has been working fine for awhile now!


Meredith Lopez

Instructional Facilitator, Technology

Pronouns: she/her

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Neelamk
Legend
January 1, 2024

Hi @Meredith L,

 

We are sorry for your difficulties. Please let us know which browser you are using.

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. 

 

Thank you,

Neelam