Known Participant

Unable to load video

Forum|Forum|1 year ago
November 2, 2024
3 replies
378 views

Turned off VPN? - Check.

Confirmed file size met parameters? - Check.

Cleared cache? - Check.

Tried multiple browsers? - Check.

Tried incognito mode? - Check.

Tried Windows App? - Check.

Moved video from OneDrive to local HDD? - Check.

Every attempt to load a video to Adobe Express fails and says, "Try again later."

NO error code. NO reason for the failure, just go away and come back later.

Please advise ASAP!

Roger

This topic has been closed for replies.

J

jerryw48492253

Known Participant

The fix Adobe did on November 4 or 5 got it working for me along with many others again.

I was very surprised that there wasn't any Adobe representative in the community for the weekend and no software engineer to deal with it until Monday. In my opinion, a costly subscription model should have support available 24/7.

J

jerryw48492253

Known Participant

I'm getting that same error

Tarun Saini

Community Manager

Hi

@jerryw48492253

We're sorry for the delay. Are you using video from Adobe Stock or from a local drive? Did you try switching to another internet connection? Also, please make sure that the network endpoints listed on https://adobe.ly/4ey1g6E are allowed.

Let us know if that helps.

Regards,

Tarun

RC DucantlinAuthor

Known Participant

The exact message is: "Sorry, something went wrong during the file upload. Please try again in few minutes."

Roger

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