Skip to main content
Sophie5E96
Participant
February 28, 2024

Unable to open file

  • February 28, 2024
  • 3 replies
  • 165 views
I have a design file which includes a number of content in different sizes. For the past 2-3 weeks I am unable to open the file - it stays on loading page for approx 15-20 minutes then comes up with an error page and requests me to refresh. Have done this multiple times over multiple weeks and still can't open
This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Sophie5E96Author
Participant
March 4, 2024
Hi Lyn, Have tried those things, still not working unfortunately Warm Regards, * [signature removed by moderator]
Lyn_D
Lyn_D
Inspiring
March 4, 2024

@Sophie5E96, Thank you for confirming.

Please share a link to one of the projects you cannot access with me via DM to investigate this further.

I'm looking forward to hearing from you.

^Lyn

Lyn_D
Lyn_D
Inspiring
February 28, 2024

Hi @Sophie5E96,

 

Thank you for reaching out. 

 

If you've not tried yet, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices