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August 7, 2026

Unable to remove background - error says video needs to be less that 2 minutes. Everything i've tried it on is less than that.

  • August 7, 2026
  • 1 reply
  • 10 views

My videos are less than 2 minutes for example 1:36 and the other 0:15 and they wont let me remove the background.  The error says it is unsupported and the video needs to be less that 2 minutes which mine are.  I’ve tried this in the App and on various web browsers and the error is still there.  I am a paying customer and this is stopping me working.  I may have to find an alternative and cancel my subscription.  

    1 reply

    Amitej S
    Community Manager
    Community Manager
    August 11, 2026

    Hi ​@LadyLucifer78

    Thanks for reporting this. I can understand how frustrating this is. 

    Can you please let us know if

    • The issue happen with every video, including a very short clip such as 10-15 seconds?
    • What is the video format and file size (for example, MP4)?
    • If possible, could you share a screen recording of the error?

    Also, let us know your device/OS and Adobe Express app or browser version.This would be useful for us to investigate the issue.

    We appreciate your patience while we look into this.

    Best!