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stephenc32962185
stephenc32962185
Participant
October 28, 2024

Unable to scroll through brand in Adobe Express - can't access most assets

  • October 28, 2024
  • 5 replies
  • 637 views

We're wanting to move our social media workflow over from Canva to Adobe Express but I'm coming up against some annoying aspects.

 

One being that when I've created a brand kit within Adobe Express and there is a project open, there is no scroll bar to scroll through your assets/fonts/logos etc. its just stuck stationary. So half of your assets are just unreachable. Why is this the case?

    5 replies

    S
    Skyrise35252820eicr
    Participant
    October 30, 2024

    Same issue here, it's infuriating! Having to upload assets which are already there

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 18, 2024

    Hi 

    @Skyrise35252820eicr

    ,

     

    Welcome to the community! We're sorry for the delay. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or in incognito mode to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps. For more info on how to clear cache and cookies check this link- https://adobe.ly/4hTIYzK

     

    Regards,

    Tarun

    A
    AestheticsWithAnna
    Participant
    October 28, 2024

    Same here. I thought it was just me. Would like to know when this bug will be fixed, same issues as everyone else: can't access my assets. 

      A
      adaml50916067
      Participant
      October 28, 2024

      Same problem here.  I can't scroll through my libraries or through the assets of an open library.  Same issue on mobile and browser.

        C
        centercodem51062883
        Participant
        October 28, 2024

        We're also experiencing this today. It was fine on Friday (2 days ago). This is pretty much preventing me from accessing/browsing my libraries for assets. Need a fix!

          J
          Jennifer29478346m7qz
          Participant
          October 28, 2024

          I'm having the same issue today, although it was fine a few days ago. The same issue was reported in April and apparently the bug was fixed. I'm on a deadline to finish a presentation but am unable to use the brand and assets I've spent ages curating. So frustrating!

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