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Participant
October 4, 2024

unable to share on Social Media

  • October 4, 2024
  • 7 replies
  • 462 views

since yerterday i'm unable to share to social media: 

1. the file not upload in the share page

2.all my social media account don't appear 

3. don't have the share button on the project file

 

7 replies

October 4, 2024

Hey @Lin28628526g89m 
Great glad to know that things worked out.

Cheers,
O. Nate

Participant
October 4, 2024

@Oh.N8 Just did this and it worked. Thanks!

October 4, 2024

Hey @Raphael28135064ifrc  & @Lin28628526g89m 

Sorry to hear that this is a continuing problem. Maybe disconnect and reconnect your accounts or just wait
At the moment, Adobe is getting ready for Adobe Max. They are probably doing a lot back end work at the moment: testing, migrating, and such. 

Cheers,
O. Nate

Participant
October 4, 2024

I am also having this problem. Not able to schedule anything, just create drafts. When I go to connect the accounts, they are already connected... Hoping Adobe fixes this soon.

Participant
October 4, 2024

Thanks for your answer but as show the file is not upload and social media don't appear at all.When i click to "Start Connecting" that appear all accounts are connected correctly.

Btw i try with the Adobe Express on iPhone but same issue.

Yes i clear caches and others browers but same issue again.

October 4, 2024

Hey @Raphael28135064ifrc 
Sorry that this is happening.
You may want to do one at a time. I find that FB and IG work well together; so, you could group them together. Then do the other accounts seperately.

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

Please excuse this inconvience. 
O. Nate

Participant
October 4, 2024

To complete my first post