Participant

unable to upload media from device

Forum|Forum|2 years ago
March 20, 2024
2 replies
236 views

the "upload media from device" button doesn't work when i click it. i've tried refreshing and closing out and it still doesn't work

This topic has been closed for replies.

A

Abhi.G @ ADBE

Adobe Employee

Hi @default361923127n4k1i

I assume you are using Chrome? If so, we think this is a Chrome bug (see https://issues.chromium.org/issues/330663542)

As suggested on that page, restarting the browser should fix the issue. I realize you said "refreshing and closing out" but not sure if that including restarting the browser.

Hope this helps,

Abhi G

Winnie_M

Inspiring

Hi @default361923127n4k1i,

Sorry to hear about the issue.

Can you share a screenshot that shows the problem? Can you specify the device, browser version and the OS version?

There are a few workarounds you can try:

• You can edit from another browser, such as Microsoft Edge, Safari or Chrome
• You can test in incognito or privacy mode

• Clearing the cache/cookies can help to improve the situation

• You can log out/log in to your session to see if it changes anything

We're here to help and looking forward to hearing from you.

Thanks,
^Winnie

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