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T
tinboxmktg
Participant
July 28, 2025

uncompressed .zip files from Express have incorrect modification dates

  • July 28, 2025
  • 4 replies
  • 154 views

when exporting multiple pages from one project, I noticed the downloaded zip has the correct modification date. Upon unzipping, however, the folder has a modification date set 7 hours into the future.

- Fully updated software and macOS

- problem happens when saved both locally and via cloud storage

- problem does not come up when pages are saved individually

- problem happens from laptop and mobile

 

any help?

 

 

    4 replies

    T
    tinboxmktgAuthor
    Participant
    July 30, 2025

    hello! here is the link for review:

     

    https://express.adobe.com/publishedV2/urn:aaid:sc:US:7dd745c3-778b-456b-89ec-75104fdf21cf?promoid=Y69SGM5H&mv=other

    T
    tinboxmktgAuthor
    Participant
    July 30, 2025

    thank you so much! I've replied via email with the link to my project. formats exported were:
    1) all pages to mp4 at default settings

    2) all pages to png at default settings

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 30, 2025

    Hi 

    @tinboxmktg

    ,

     

    Welcome to the community! We're sorry to hear about this. Could you please share the URL with us so we can investigate further? 

     

    Regards,

    Tarun 

    chaimaa.7
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    July 30, 2025

    Hi @tinboxmktg. I'm following up on your report. Could you please confirm the format you selected at export time? Also, to help us investigate further, please DM me the URL of the original document and grant us access to your project.

     

    Thanks again for your patience,

    Chaimaa

    T
    tinboxmktgAuthor
    Participant
    July 30, 2025
    Hello,

    Thank you for looking into this. Per your questions, I was exporting two formats: all pages to MP4 at default setting and all pages to PNG

    Here is the link to review:

    <>
    [rendition.png]
    BxS 3840x2160 menuboard.express<>
    express.adobe.com<>
    chaimaa.7
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    July 28, 2025

    Hi @tinboxmktg. Thank you for bringing this to our attention, and we appreciate the detailed report. While the downloaded .zip shows the correct timestamp, the folder inside shifting 7 hours into the future may be related to how certain operating systems (like macOS) handle time zones or metadata during extraction. We’ll share this with our product team for further investigation. In the meantime, you might consider checking your system time zone settings or using an alternative unzip tool to compare results.

    Thanks again for reporting this, we’re on it!

     

    Best,

    Chaimaa

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