Participant

Unexpected Problem

Forum|Forum|3 months ago
November 11, 2025
1 reply
18 views

Is any one having the same issues?

It says to refresh and then it gives me the same message....

PLEASE HELP!

Adobe Employee

Hi @Erica_Raisor

Sorry to hear about your difficulties. Could you please try these steps

Test in different browsers - Chrome, Edge, Safari
Try clearing the browser cache - https://adobe.ly/4nTZZf9
Test in incognito/private browsing mode - https://adobe.ly/3XnRWMB
Try creating a duplicate instance of the file and test from there

Best,
Dave