Participant

Unexpected UUID error adobe express

Forum|Forum|2 years ago
October 30, 2023
13 replies
1840 views

Encontramos um problema inesperado. Tente atualizar a página ou volte para o início. UUID: a91cae92-432b-4821-a840-a6f06f287459

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david_ashley

Adobe Employee

Hello, I too, am having the error messages today when trying to edit my doc in either Chrome or Safari. Have done all the usual things, like empty Cahce, logged back in and restarted.

David__B

Adobe Employee

Hi there,

I also heard there was some kind of outage earlier today which could have caused this issue but that should be resolved now.

Best,
Dave

A

AnneliR

Participant

Hi!

I´m also experiencing this problem, the messages is in norwegian but it says "Something went wrong, try refreshing the page or return back to home".

K

Kir5ty27

Participant

Hi,

I'm getting this same message on any browser I use:

Migueljuniorlive

Participant

Consegui corigir resetando as configurações de firewall, funcionou

R

Ricardo35807996opbe

Participant

this error happens because you were banned (shadow ban) they created a silent ban, based on hwid

K

Kaliu364522086bso

Participant

Of course, I'm sending you the screenshots now, but I'm using the pt-br language;

"an error has occurred we found a problem. try refreshing the page or go back to the beginning:"

"Unable to load the plans. try again"

Tarun Saini

Community Manager

Hi

@Kaliu364522086bso

Thanks for sharing the screenshots.

Could you check if you have any ad-blocker or strict firewall settings blocking access to required network endpoints? You can check this link for more info- https://adobe.ly/3PNEqOZ?

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as-

Chrome: https://adobe.ly/3PNErm1

Windows Edge: https://adobe.ly/49kD8li

Regards,

Tarun

A

Abhi.G @ ADBE

Adobe Employee

@Kaliu364522086bso

Could you please include a screenshot of the error dialog?

Thanks

Abhi G

K

Kaliu364522086bso

Participant

I'm having the same problem as you

G

Gabriel36230039lqf5

Participant

It occurs in website, i've tried disabling almost everithing and it didnt work, i've also tried signing out

Tarun Saini

Community Manager

Hi

@Gabriel36230039lqf5

,

Thanks for your response. To speed up the process, please share the screenshot of the error message you're getting. Have you also tried using incognito mode? Are you able to work on other browsers apart from Edge and Opera Browser?

Regards,

Tarun

G

Gabriel36230039lqf5

Participant

Hi, I am having this same problem on a Edge and Opera Browser

Tarun Saini

Community Manager

Hi

@Gabriel36230039lqf5

,

We're sorry to hear about this. Does this error occur while launching the application or using any Adobe Express features? Have you tried signing out and signing back into the account to check if that helps? Try rebooting your system; please check if firewalls are blocking the site by temporarily disabling it and check again.

Regards,

Tarun

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