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Participant
August 24, 2023

Unhappy with new.express

  • August 24, 2023
  • 1 reply
  • 99 views
The new.express.adobe platform is changing the formatting and integrity of all the work I have done on this platform as I migrate it over to the desktop version. I very much wish there was a way to continue using Express as I have been rather than switching to the new program.

1 reply

Alexandre Becquet
Community Expert
Alexandre BecquetCommunity Expert
Community Expert
August 24, 2023

Hello, can you try tis solution and tell us if it works?

  1. Delete all post-conversion file(s) that won’t open (the files in Your Stuff > Files)
  2. Go to the [Originals] folder
  3. Click on the original file thumbnail; this brings up a dialog saying that the file is already converted (but that doesn’t matter)
  4. Click the “Open converted file” button; this will re-trigger conversion
  5. After conversion completes, the file should open
  6. The re-converted file will be in the [Originals] folder, but you can move it out
  7. Keep the Original file in the [Originals] folder for posterity
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