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selenea61031343
Participant
September 30, 2024

Untitled, Unnecessary duplicate files - can't open originals!

  • September 30, 2024
  • 1 reply
  • 213 views

Every time I open a file, Adobe duplicates the file instead of opening the original.  They're called "Untitled". I need to access the original and can't, instead I have a page full of unnecessary duplicates. 

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
October 3, 2024

Hi 

@selenea61031343

,

 

We're sorry for the delay. Have you tried using the other suggested browsers (Safari, Microsoft Edge, Incognito mode and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

 

Regards,

Tarun

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