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Participant
May 10, 2024

Upload in Progress Message

  • May 10, 2024
  • 2 replies
  • 269 views
I'm trying to download my project and it says it has files uploading and won't download.

2 replies

Participant
February 27, 2025

What if there are no layers still downloading? What then? Why still the message?

David__B
Adobe Employee
Adobe Employee
February 27, 2025

Hi @quirky_warmth4370

Sorry to hear about your difficulties. A few other things you might want to test.

  • Test in different browsers  - Chrome, Edge, Safari
  • Try clearing the browser cache  -  https://adobe.ly/4hWpE4B
  • Test in incognito/private browsing mode -  https://adobe.ly/4blMO1N
  • Try creating a duplicate instance of the file and try uploading there
  • How large is the file you're attempting to upload? Is there an option to downsize the file or files to see if this helps?

Hope one of these helps,
Dave

Participant
May 10, 2024

I just found a solution on another site: go into your layers of your project and find the layer that is still downloading and delete it.