Participant

Upload in Progress Message

I'm trying to download my project and it says it has files uploading and won't download.

Participant

What if there are no layers still downloading? What then? Why still the message?

Adobe Employee

Hi @quirky_warmth4370

Sorry to hear about your difficulties. A few other things you might want to test.

Test in different browsers - Chrome, Edge, Safari
Try clearing the browser cache - https://adobe.ly/4hWpE4B
Test in incognito/private browsing mode - https://adobe.ly/4blMO1N
Try creating a duplicate instance of the file and try uploading there
How large is the file you're attempting to upload? Is there an option to downsize the file or files to see if this helps?

Hope one of these helps,
Dave

Participant

I just found a solution on another site: go into your layers of your project and find the layer that is still downloading and delete it.

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