Participant

Uploaded images show up as grey boxes

Forum|Forum|2 years ago
September 25, 2023
3 replies
1094 views

Whenever I try to upload an image, it shows up as a grey box instead of the image.

Performance

This topic has been closed for replies.

J E L

Community Expert

Great, I'm glad to hear you are back up and running, and thanks for coming back to let us know that logging out and back in, and starting a new document, fixed the problem for you!

W

Weston5FD2Author

Participant

I was on safari and I then tried Chrome with the same results. What fixed
it was signing out and back in as well as creating a whole new document.

J E L

Community Expert

Hi @Weston5FD2, sorry to hear about the trouble with uploading an image to Adobe Express. What is the file type you are uploading (i.e., jpg, png, webp)? Does it happen with any type of file you try to upload? Did you try switching to a different browser? Uploading is working for me using Brave. You could also try logging out and logging back in with your Adobe ID. If you can post a screenshot, that would be helpful to see, too.

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