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Everett5E6D
Participant
October 15, 2024

Uploading an image to edit

  • October 15, 2024
  • 1 reply
  • 199 views

Cannot get even a small (<1MB) image to upload for editing. Trying to edit a .png image from a MacBook Pro, Monterey OS 12.7.4. Thanks in anticipation....

1 reply

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
October 16, 2024

Hi @Everett5E6D. 

Sometimes, the browser you’re using can cause file upload issues. Please try to :

  • Clear Cache and Cookies: Clearing your browser cache and cookies can help resolve any temporary issues.
  • Try a Different Browser: If you're using Safari, try switching to Google Chrome or Firefox to see if the issue persists.

Sometimes browser extensions, like ad-blockers or security add-ons, can interfere with file uploads. Try disabling any browser extensions and attempt the upload again. Also, ensure that both Adobe Express and your macOS are fully updated.

Let us know how it goes. Thanks ^CA

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