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Carla_Pierre5515
Participant
January 21, 2025

URGENT : Adobe Express download problem (licence)

  • January 21, 2025
  • 1 reply
  • 223 views

Hello, I have a problem with Adobe Express. When I want to download my PDF, there is some issues : 

 

 

In english : 

"Download Failed

Sorry, we couldn't license some of the Stock content. Certain Stock resources can no longer be used. Please remove the resources marked with a warning icon ⚠️ and reload them or replace them with other resources. (Audio resources that failed are indicated by a gray bar.)"

 

BUT there isn't an icon like that on my document. I think it comes from a font that I imported into Adobe Express (I have the license), but I don’t know how to fix the bug. Is there a specific action I need to take to resolve this? It’s my CV, and I’d like to send it quickly...

 

 

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
January 21, 2025

Hey @Carla_Pierre5515, Thanks for reaching out, and apologies for this, as it should be happening! 

Ideally, any stock asset with the exclamation sign within the project is causing this issue. Once that is removed or replaced, the problem won't occur. As it is not visible to you, please try duplicating the project and downloading the newer one to check if that makes a difference. If you cannot do so, please share your project with edit access with us, and we can investigate this. I'll contact you via community private message to share the project with us. 

Best, 

Amitej

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