Community Expert

Using Adobe Express Mobile App on Android: "Personalizing your experience" issue

Forum|Forum|11 months ago
February 27, 2025
1 reply
171 views

Hello,

I just wanted to acknowledge that I love this app.

However, on my Android device, I've noticed that it takes way too long for the app to load when launched and to load all personal assets.

Also, if I am working on a project, and let's say for instance, that I switch to another app, or even minimize the Adobe app and bring it back up, it launches the whole app again, and personalize the whole experience again.

Is anyone else experiencing this?

Android

Amitej S

Community Manager

Hi @ ls_rbls, Welcome to our Adobe Express Community! Thanks so much for the love, we're glad you're enjoying the app!

We're sorry to hear about the slow loading and app restarting issues on your Android device. Can you please share the device make and model details once? In the meantime, you can update the app, restart the device, and check if the device storage is low. It'll help our team investigate further.

Thanks again for the helpful feedback!

ls_rbls

Author

Community Expert

Hi @Amitej S ,

Quick update: The issue doesn’t seem to be present anymore. Since I last posted this comment newer versions of the app work fast now and it doesn’t hang with the personalized experience.

Thank you!

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