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A
ann-kathrin_3496
Participant
November 26, 2024

Verbindung mit Facebook und Instagram nicht möglich!

  • November 26, 2024
  • 5 replies
  • 846 views

Hallo,

 

brauche dringend Hilfe.

Ich kann keine Verbindungen herstellen und ich weiß nicht mehr weiter.

Mein Instagram ist ein Business-Account und in den Facebook-Einstellungen ist zu sehen, dass Facebook und Adobe anscheinen schon verbunden sind. Aber es kommt immer wieder diese Fehlermeldung!

Was ist das Problem?

 

5 replies

D
desire_7439
Participant
February 25, 2025

Ich habe genau das gleiche Problem und finde keine Lösung. Bitte um Hilfe

David__B
Adobe Employee
David__B
Adobe Employee
February 25, 2025

Hi @desire_7439

Sorry to hear about your difficulties. Did you try all the formerly mentioned troubleshooting?

https://adobe.ly/3QG1mj3

 

If after trying the steps there you're still facing difficulties, please try the steps here:

Channel Connection Help Guide


And finally, please check the steps here: 
https://adobe.ly/3D6sZih

If none of these help please reach out to and work with our support directly at 

https://adobe.ly/3D30RN3

Best,
Dave

A
ann-kathrin_3496Author
Participant
December 10, 2024

Guten Tag,

 

habe die Anweisungen im Video befolgt. 

Verbindung kann nach wie vor nicht hergestellt werden...

Im Facebook Account unter Business Integrations ist der Adobe Express Account zwar aufgeführt, aber in Adobe Express nicht. Ich kann keine Verbindung herstellen zu Facebook und Instagram.

 

Sehr frustrierend!

Ich brauche direkten Support.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 12, 2024

Hi 

@ann-kathrin_3496

,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3VAwdAt

 

Regards,

Tarun

A
ann-kathrin_3496Author
Participant
December 3, 2024

Hello,

 

is still not working.

Need help.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 3, 2024

Hi 

@ann-kathrin_3496,

 

We're sorry for the delay. Please check this video and try the steps mentioned in it to resolve the connection issues- https://adobe.ly/4igogKE

 

Let us know if that helps.

 

Regards,

Tarun

A
ann-kathrin_3496Author
Participant
November 28, 2024

Hallo,

 

ich habe alle Anweisungen befolgt und bekomme immer noch die gleiche Fehlermeldung. Es funktioniert nicht.

Ich benötige Support. Bitte melden Sie sich.

 

Grüße

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
November 26, 2024

Hello @ann-kathrin_3496. We are sorry for any frustration caused. Here's how to resolve the problem quickly:

  1. Check Account Roles: Ensure you’re an Admin of the Facebook Page linked to your Instagram business account. Editor roles won’t work.

  2. Reconnect Accounts:

    • Disconnect Instagram and Facebook from Adobe Express under your account settings.
    • Reconnect them by following the prompts in Adobe Express.

  3. Clear Browser/App Cache: Clear your browser cache or update your app, then retry the connection.

  4. Permissions Check: Go to Facebook's Business Integrations settings and ensure Adobe Express has all necessary permissions enabled.

  5. Retry Publishing: After reconnecting, restart Adobe Express and try again.

Let us know how it goes.Thanks^CA

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