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July 11, 2024

VIdeo download error after loading 20s.

  • July 11, 2024
  • 1 reply
  • 176 views

Could someone help me sort out a problem with downloading video. Adobe Express has social media video templates. I added my text and try to download it, but it gives an error message after 20s.

 

I have tried all download format options as well as logged out and also duplicating but nothing seems to work.

 

I am dragging behing, wanted to start using them but I seem not to be able to download them..

 

 

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1 reply

Tarun Saini
Community Manager
Community Manager
July 26, 2024

Hi 

@Nina33835666468f

,

 

Please let us know what error message you're getting. Can you share the screenshot of the error? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and see if that helps.

 

Regards,

Tarun