Participant

Video download not possible

Forum|Forum|2 years ago
July 11, 2024
4 replies
375 views

I get an error message when trying to download my video or any other video. I already cleared my cache but the problem still occures.

This topic has been closed for replies.

R

ramelendez

Participating Frequently

I couldn't download long videos (1 hour) in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription as you can see at: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

M

Martin23749026q7pv

Participant

Here's a screenshot of the error message.

C

Caralea260991520cmt

Participant

Ours is doing the same thing, shows it's downloading, and does NOT give an error or failure window that we can screenshot. What can we do?

Tarun Saini

Community Manager

Hi

@default38545150dhknqu

,

Please let us know if you've used your video from the device or used the one from Adobe stock videos. What error message you're getting? Can you share the screenshot of the error?

We're here to help, just need some info.

Regards,

Tarun

D

default38545150dhknquAuthor

Participant

We used our own videos that we’ve uploaded to Adobe Express.
Here’s a screenshot of the error:

[cid:22fcf142-729a-42ae-808f-63fd0b39a59a]

Thanks,
Martin

Tarun Saini

Community Manager

Hi

@default38545150dhknqu

,

Please try uploading the screenshot again as its not visible.

Regards,

Tarun

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