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Participant
October 8, 2025

Video Download stopping at 85%

  • October 8, 2025
  • 4 replies
  • 4352 views

I've created and edited a video yet everytime I go to attempted to download the finished edited video I'm repeatedly getting the same result of having my download stop at 85% no matter how I try and work around and fix it. In trying to get this to work I've cleared my entire cache and cookies, I've tried duplicating the file and downloading the copy, I've tried waiting a few hours to see if maybe the bar would progress but nothing has worked. I've got ample storage on my PC and a strong internet connection so I'm not sure what exactly is going wrong here.

4 replies

Participant
October 11, 2025

Sorry to be a bother but has there been any updates here?

Tarun Saini
Community Manager
Community Manager
October 13, 2025

Hi @DTatum7933,

 

We're sorry for the delay. I have sent you a DM.

 

Regards,

Tarun

Participant
October 9, 2025

Thank you for your assistance here its much appreciated 🙏

Participant
October 8, 2025

Thanks much appreciated, I uploaded the video from my local drove, there are images in the video as well and those are added from files I uploaded to adobe previously. I can share it with you

Tarun Saini
Community Manager
Community Manager
October 9, 2025

Thanks for your response and for sharing the file @DTatum7933,

 

I am seeing the same issue. I have escalated the case with our product team. Once we hear anything from them we will keep you posted.

 

Regards,

Tarun

 

Participant
October 8, 2025

To add to this as well, I've checked to see if any segments were corrupted or met with an error as well but as far as I can tell i'm all green and everything is fine as far as I can see so i'm really not certain why the download is failing to complete.

Tarun Saini
Community Manager
Community Manager
October 8, 2025

Hi @DTatum7933,

 

Welcome to the community! We're sorry to hear about this. Thanks for trying the troubleshooting steps so far. Did you use videos from Adobe stock or from your local drive? Are there any images in the video? If so, did you add them from Adobe Stock or the local drive? Could you please share the project with me, granting edit access, so I can investigate further via private message?

 

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/4mQAMBx

 

We're here to help, just need some info.

 

Regards,

Tarun