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Participant
Nov 30, 2023 11:39 PM UTC
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video download stuck at 20% with message gathering data

unable to download adobe express file.

 

have tried multiple browsers, different computers, different networks smaller file sizes seem to work, this one is around 4gbs.

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2 replies

Participant
Nov 30, 2023 11:43 PM UTC

also tried lower resolution, same error.

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Adobe Employee
Nov 30, 2023 11:41 PM UTC

Hi @Media339725682tey 

 

Could you please check my previous post here: https://community.adobe.com/t5/adobe-express-discussions/can-t-download-video-project-in-adobe-express/m-p/14269144#M13339

 

Feel free to follow up with a private message as suggested in that post.

 

Thanks

Abhi G

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