Skip to main content
J
Jabark89
Participant
January 28, 2025

Video files won't load

  • January 28, 2025
  • 4 replies
  • 509 views

I duplicated a file from a template I created as I wanted to create multiple short-form videos from it, however on the duplicated file the video isn't loading at all. I just have a perpetual loading spinner in the top right corner. Have tried incognito window too, with the same issue.

This is my file: https://new.express.adobe.com/id/urn:aaid:sc:EU:852f8676-a75a-55f4-8596-51bad1977233

Having said this, it seems the original one I duplicated from now has the same issue: https://new.express.adobe.com/id/urn:aaid:sc:EU:39a2c983-c2c3-41b8-86e2-df9dfd4fa1d8 

I am using Microsoft Edge Version 132.0.2957.127

    4 replies

    J
    Jabark89Author
    Participant
    January 28, 2025

    Hi Tarun,

     

    The link for both the original and the duplicate are in the OP. I'm pretty sure I've already approved your request to edit both of them.

    Jamie Barker
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 6, 2025

    Hi 

    @Jabark89

    ,

     

    I'd like to inform you that our product team is working on it, and I will keep you posted on this once it is fixed.

     

    Meanwhile, as a workaround, you can replace to upload a new copy {Same video}. 

     

    Regards,

    Tarun

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 28, 2025

    @Jabark89,

     

    Could you please share the URL of the original document with edit access?

     

    Regards,

    Tarun

    J
    Jabark89Author
    Participant
    January 28, 2025

    Hi @Tarun Saini,

    As I said in my OP, I already tried incognito and it didn't work there, but I did also try the cache and cookie clear before that however given it didn't work in incognito mode either, I didn't see the need to mention that.

    Given that I am using Windows I won't be trying Safari. And given that Google Chrome and Microsoft Edge and basically the same these days, I'm not sure the benefit I'll get from trying Chrome either.

    I am also on my home network which has no network restrictions.

    I have approved your request to view the file.

    Thanks,
    Jabark89

    Jamie Barker
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 28, 2025

    Thanks for your response 

    @Jabark89

    ,

    I've escalated your issue to our product team. I'll keep you updated once I hear from them or if they need any further information.

     

    Regards,

    Tarun

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 28, 2025

    Hi 

    @Jabark89

    ,

    We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? Did you upload the video from local drive or from Adobe Stock video? Did you try re-uploading the video again?

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

     

    Let us know how it goes.

     

    Regards,

    Tarun

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices