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xavier_1490
Participant
February 11, 2025

Video generator isn’t t working at all.

  • February 11, 2025
  • 1 reply
  • 161 views

Ive tried to create a video no exaggeration 10 times and each time says video failed or times out, i also have premium making this even more frustrating.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 11, 2025

Hi 

@xavier_1490

,

 

 We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If that doesn't help, would you mind elaborating more about the issue you're seeing? If possible, can you share the screen recording of the issue?

 

Regards,

Tarun

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