Participant

Video goes grey after being downloaded

Forum|Forum|3 months ago
November 10, 2025
3 replies
85 views

I edited the video using the remove background feature that ended up being arund 11 minutes. After downloading it, the screen goes grey after around minute 7. I was able to divide the video into two parts and download it that way and then works without a problem but still don't understand what the issue is.

David__B

Adobe Employee

Hi @timur_6383

Thanks, I got the link you shared, but it doesn't look like you enabled it for download. I sent you a private message with more details.

T

timur_6383Author

Participant

Hi Dave, thanks for getting back to me. Could you maybe message me privately so I can share it with you? Best, Timur

Amitej S

Community Manager

Hey @timur_6383, Please check the community DM by clicking on the Mail icon in the top right corner of the community page on your browser.

Thanks!

Amitej

David__B

Adobe Employee

Hi @timur_6383

Sorry to hear about your difficulties. Was the file created on a computer or mobile device? Would it be possible to create a duplicate instance of the file with the issue and share it with us? I can provide instructions to do so privately if you prefer? I'll share the file with our developers regarding the issue.

Thanks,

Dave

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