video not loading properly

Hi @default36661274jt3cmw,

Sorry to hear about that.

Is the video a template? Can you share a screenshot when you open it?

You might want to try clearing your browser cache and cookies, making sure you're using the most recent browser version, or attempting it in a different browser or incognito mode.

If the video is yours, we suggest converting it before uploading it. You can find out more about converting here.