Video Won't Download

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I have been trying for several days to download a video I made. I have tried it using four different browsers using a MacBook, PC, laptop, and my phone. I cannot get my project off of Express. I can see the file on my phone, but when I try to download it there, it ends up at 0KB. I've been trying for days to download it. Also, I am missing files in my projects folder as of this morning. I 've been working for weeks on this video. The message I keep getting is that Adobe is working on my project and it will be available to download soon. Please help!

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C

Chelsea34187462nllt

Participant

I'm having the same problem. Please help!

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A

Amanda PfenningerAuthor

Participant

Neelam,

Thank you so much. The Share option says basically the same thing ("We're working on your file. You'll be able to share it soon.") so I can't share it with you that way.

Here is the project URL:

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:c9138c05-0ab4-5f4a-b8b9-eafda06c4056?category=search

Thank you for your help.

--

Amanda Pfenninger
Assistant Professor of Music and Keyboard Studies
Butler Community College
El Dorado, KS

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Neelamk

Legend

Hi @Amanda Pfenninger,

We are sorry for your difficulties. Could you share the format of the video you are downloading? You can send the project URL to me through private message to check it on our end.

Thank you,

Neelam

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