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We are unable to license some content

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After spending over an hour designing an ad, I was met with the message: "We are unable to license some content. Please replace or delete the Asset and try again." Naturally, you do not indicate which asset is causing the issue or what the licensing problem is—so now I’m expected to go through and replace assets blindly. Why are there licensing issues at all when I’m on a Premium plan? Do you really believe your customers have that much time to waste?
An app that was supposed to make ad design easy has turned into a waste of my time. I’m cancelling my subscription.

Dennis34603414ak8z

Participating Frequently

We ran into this issue using one of the guided activities, “Assemble Your Starter Kit”. If it’s an Adobe created activity shouldn’t all the assets be licensed?

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Dennis

Rose DV

Community Manager

@Dennis34603414ak8z
Hi Dennis - I believe I answered your question on another thread:

As mentioned, I've escalated internally so someone can make sure to update the Activity if an asset's licensing has changed and is now unavailable.

Rose

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christy_8217

Participant

Same problem! I downloaded the same file last week, no issues, now it gives me the replace or delete asset message, and when I click "replace" it doesn't point me to anything.

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Tarun Saini

Community Manager

Hi @christy_8217,

Welcome to the community! We're sorry to hear about this. Would it be possible for you to share the document with me via private message so that I can investigate further with the edit access?

Regards,

Tarun

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paula37566551lv38

Participant

No worries i figured it out!

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mahmoud_5524

Community Manager

Hi @paula37566551lv38,

Thanks for the update! Glad to hear you were able to resolve the issue.

If you run into any similar problems in the future, don’t hesitate to reach out so we can help.

^MM

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paula37566551lv38

Participant

Hi I am experiencing the same problem! When i hit the replace button nothing happens

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Abhi.G @ ADBE

Adobe Employee

Hi @waldemarz77884531

Sorry to hear you are running into this issue. Just wanted to check if you tried clicking the Replace button.

In theory, that's supposed to select the asset that is causing the issue, though there is a known limitation/bug that prevents that from happening. It may be that you ran into that issue.

If that's the case, please send me a DM so we can set up file-sharing for me to investigate and locate the asset.

Thanks,

Abhi G

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Tarun Saini

Community Manager

Hi there, Welcome to the community! We’re sorry to hear about this. Typically, this means that the licensing for some of the assets used in the file has changed and needs to be removed and updated. Please open the layers for the file, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers you should no longer receive this error. They'll likely need to be edited and broken out. Regards, Tarun

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AAA909

Participant

I am similarly having an issue with express webpage. Since there is no “layers” option, and no indication of which picture is the problem, is my only option to replace one at a time?

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